Generate Report
Pull live data from ConnectWise, NinjaRMM, and SmileBack
Ticket Metrics
| Metric | Current Wk | Prior Wk | Change | Goal |
Backlog & Aging
| Metric | Current Wk | Prior Wk | Change | Goal |
SLA Compliance & CSAT
| Metric | Current Wk | Prior Wk | Change | Goal |
Field Operations & Uptime
| Metric | Current Wk | Prior Wk | Change | Goal |
Site Metrics
| Site | Opened | Sub Types (Opened) | Closed | Sub Types (Closed) | Still Open | Onsite Hrs |
Inbound Channels
| Channel | Group | Tickets | % of Total |
Settings
Configure API credentials and SMTP. All data is stored securely in Netlify Blob Storage.
SMTP (SMTP2GO)
SMTP2GO API Key is set in Netlify Environment Variables (SMTP2GO_API_KEY)
Report Schedule
Configure automatic report delivery. The report runs every Monday at 8:00am Arizona time.
Schedule Settings
Schedule Info
| Frequency | Every Monday |
| Time | 8:00 AM Arizona (MST / UTC-7) |
| Report Period | Previous Sunday–Saturday week |
| Last Sent | — |